Shipping policy
Shipping and Delivery Policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped as well as a delivery tracking number shortly after your order so you can check the status of your order delivery time. Please input this code based on the trusted carrier mentioned in the email or text from us using the following links: Northline, Mainfreight, AusPost or Hunter Express.
Delivery Time
Good news! - We are not a drop-shipping service. - Our stock is sitting in our main office warehouse at 84 Parramatta Road Underwood Australia 4119 QLD; As soon as we get an order it's immediately dispatched. Depending on your area, delivery can take up to but not limited to 1-3 business days. Outer regional/remote areas may take longer.
Domestic Shipping Rates
For orders within the vicinity of metropolitan areas (Brisbane, Gold Coast, Melbourne, Sydney areas) we offer a FREE delivery service. To find out whether you fall within our limits please input your post code for delivery at check out and if you fall within one of our serviced areas a FREE option will be available under the Delivery Method section.
Areas that fall outside our serviceable area may incur additional costs.
Instore pick-up
We provide local pickup at our main office warehouse at 84 Parramatta Road Underwood QLD 4119. After placing your order and selecting pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
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Please wait for notification before picking up your order.
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Please be aware a ute, truck or van will be needed for large items.
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Your order confirmation and ID will be needed for pickup.
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Store opening hours: Monday - Friday 9.00am - 4.00pm (excluding public holidays)